Shipping policy
Everything we make ships from California. Here's exactly what to expect.
Rates
- Free standard shipping on U.S. orders of $40 or more.
- Orders under $40 ship at a flat rate of $5.99, however many items are in the order.
The threshold is calculated on your order total after any discounts and before tax.
Where we ship
We ship within the United States only, including Alaska and Hawaii. We aren't able to ship internationally yet — if you're outside the U.S. and want Salka, email hello@salkapet.com, because we'd like to know where the demand is.
For APO, FPO, or DPO addresses, please reach out before ordering so we can confirm we're able to deliver.
Processing time
Orders are packed and handed to the carrier within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays. An order placed on a Friday evening or over a weekend begins processing the following Monday.
Once your order is on its way you'll get a confirmation email with tracking. Delivery time after that depends on the carrier and your distance from Southern California — typically two to six business days.
Tracking and delays
Carrier delivery estimates are estimates, not guarantees. Weather, carrier backlogs, and peak seasons can add time, and those delays are outside our control. If your tracking hasn't updated in more than five business days, email us and we'll open a trace with the carrier.
Lost, stolen, or damaged packages
If your order arrives damaged or leaking, email hello@salkapet.com with a photo within 14 days of delivery and we'll replace it. No return needed.
If tracking shows delivered but the package isn't there, check with your household and neighbors first, then contact us within 14 days. We'll work with you on it — we'd rather solve it than argue about it.
Address errors
We ship to the address entered at checkout, exactly as entered. If you catch a mistake, email us immediately — we can usually correct it before the order is packed, but not once it's with the carrier. Packages returned to us as undeliverable are refunded less the original shipping cost, or reshipped once you confirm the corrected address.
Subscription orders
Subscription shipments follow the same rates and processing times as one-time orders, and the $40 free-shipping threshold applies to each shipment on its own. Your renewal is charged and the order enters processing on your scheduled date. You can change your address, skip a shipment, or move your delivery date from your account before that date — see our subscription policy.
Wholesale and retail orders
This policy covers orders placed on salkapet.com. Wholesale and distributor orders ship under separate terms — contact hello@salkapet.com for those.
Questions
Email hello@salkapet.com. A person reads it.