Refund policy

We have a 30-day return policy. You have 30 days from the day your order arrives to request a return, we pay for return shipping, and opened products are welcome back.

Opened is fine

You can return a product within 30 days whether or not you've used it.

We make this line for dogs who react to things. If you tried a product and your dog's skin didn't agree with it, that is the exact situation this policy exists for — you shouldn't be left holding a bottle that didn't work. Send it back and we'll refund it. You don't have to justify it, and we won't ask you to prove anything.

All we need is your order number, and the request within 30 days of delivery.

If your dog did react to something, we'd also genuinely like to know which product and what happened. It's how we find out whether an ingredient needs another look. But telling us is not a condition of the refund.

How to start a return

Email hello@salkapet.com with your order number and what you'd like to return. If the return is approved we'll email you a prepaid return label along with instructions.

Please request the return before sending anything back — packages that arrive without an approved return can't be processed. Approved returns go to:

Salka Pet
1783 La Costa Meadows Drive, Suite 106
San Marcos, CA 92078

Damaged, defective, or wrong items

Inspect your order when it arrives. If anything is damaged, leaking, defective, or simply isn't what you ordered, email us with a photo and we'll make it right — usually with a replacement, and without asking you to send anything back.

What we can't take back

Gift cards, and items bought on final sale.

Exchanges

The fastest route is to return the item you have and place a new order for the one you want. Once your return is received and approved, the refund goes back to your original payment method.

Refunds

We'll email you once your return arrives and has been inspected, and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it.

If more than 15 business days have passed since we told you a refund was approved and you still don't see it, email hello@salkapet.com and we'll chase it.

Subscription orders

Subscription shipments are covered by the same 30-day policy. If you want to stop future shipments rather than return one, you can skip or cancel from your account at any time before your next renewal date — see our subscription policy. Cancelling a subscription doesn't automatically refund an order that has already shipped; email us and we'll sort it out.

Questions

Email hello@salkapet.com.